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FAQ
Shipping
Yes, we ship for free in most parts of the world. If you find that your region can't deliver after placing your order, please contact us via email.
It depends on where you are. generally, the logistics duration is about 7-12 working days
We will process the order within 24 hours after receiving it, and then deliver the goods from the warehouse to the express center, it will take about 2-3 working days to have the logistics tracking information, You can check the delivery status of your package in “Track Your Order”.
Other
Yes, If the product is damaged by non-artificial causes within six months of purchase, it will be replaced for free. We provide one-year warranty service for all products. If you encounter any problems during use, please contact us by email.
Sometimes, due to technical issues with PayPal, some customers may not be able to directly checkout successfully. When this happens, please add the product to the shopping cart, and then click checkout in shopping cart to solve the problem.
For more details, please refer to:https://koalarhealth.com/pages/important-notice