Our products support the 30-day return policy. When you have a demand for return and replacement within 30 days after receiving the products, please send an application email to:support@koalarhealth.com and explain the reason. After the review, we will send you the return label.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (3-7 business day)for your bank or credit card company to process and post the refund too.

Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
Returns may be rejected if items do not meet the above requirements.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.